Customer Service And An Organization - 1445 Words

Many companies continuously fail in customer service satisfaction for many reasons. As service failures are inevitable, it is important for companies, especially small businesses, to capitalize on learning the importance of reducing service failure. Just as the seed is the core of the fruit, customer service is the core of an organization; its meaning is the primary function for organizations to retain business and discover new ventures. Customer service is the primary source of business-to-customer communication and in many ways, handles company issues via phone, email or on site. Without customer service, it would be extremely difficult for organizations to operate or survive effectively. Companies that provide exceptional customer service skills are more likely to have repeat business from customers. As stated in the article, Customer Service and Its Importance In the Clinical Laboratory, providing excellent service consists of the following components: listen, understand, respect the need for the request, respond, ask if there is anything else you can do, always remain friendly, courteous, and professional (Anderson, 2008). People that have one or more positive experiences with a company will share their experience about that company with others, which will increase business to that company. This is a way of promotion for the organization. More companies, especially small investments, should focus on providing great service to its customers for promotion and increase inShow MoreRelatedCustomer Service : An Organization Essay958 Words   |  4 PagesCustomer service is the by-product of an organization’s desire to satisfy its clientele. It is the way by whic h goods or services are delivered from to the customer in each phase of a transaction. Those providing customer service represent the organization and its values. If there are procedural issues within the organization, it will be reflected in the way in which customer service is perceived. Customer service is integral to an organization’s success, considering even one negative interactionRead MoreThe National Customer Service Organization1258 Words   |  6 PagesThe National Customer Service organization has enhanced its customer service tools over the past three years. The customer service tools have been consolidated from 10 separate platforms into 1 tool that is consistent company-wide. This consolidation lent itself to the National Customer Service Business Intelligence department having the ability to analyze agent performance from a â€Å"One Comcast† perspective. Specifically, the evolution of business intelligence and performance dashboard capabilitiesR ead MoreMarketing And Customer Service : An Organization1114 Words   |  5 Pagesâ€Å"focusing on marketing and customer service†. Where in the employees had extensive training to change the way they performed their jobs by attending a â€Å"Customer First† seminar which is focused on managing people. They give the definition of transformation which gives a feature based on their cases that â€Å"Creating behavioural change is a difficult and long term process that requires management’s concerted and persistent effort†. So based on the reading I would say that organization transformation is theRead MoreMy Organization s Customer Service Model1208 Words   |  5 Pagesdoing well now, while lower performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implem enting customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreMy Organization s Customer Service Model1230 Words   |  5 Pagesdoing well now, while low performing hospitals are still performing low (Rau, 2015). In this post, I will discuss my organization’s customer service model, evaluate the effectiveness of customer satisfaction initiatives, describe the role of the manager and staff nurse in implementing customer service, describe how patient satisfaction is measured, and why customer satisfaction is tied to reimbursement. My hospital’s organizational mission is to build and cultivate a culture of excellence thatRead MoreUnderstanding Your Organization s Customer Service Guidelines1645 Words   |  7 Pagesdocid=-588724269867897572hl=en (irate customers) ïÆ'Ëœhttp://video.google.com/videoplay?docid=-5677384960392844817hl=en (telephone messages ïÆ'Ëœhttp://www.ipaustralia.gov.au/about/charter_index.shtml ïÆ'Ëœhttp://www.customerservicemanager.com/at-your-service-the-ten-commandments-of-great-customer-service.htm ïÆ'Ëœhttp://www.matrixstandard.com ïÆ'Ëœhttp://all-free-info.com/customer-service TASK 1 – UNDERSTANDING YOUR ORGANISATION Research your workplace standards you should have your organization’s customer service guidelines in yourRead MoreCustomer Centric Organization Of Fast Vision Products And Services1658 Words   |  7 PagesLenscrafters have differentiated themselves as unique providers of fast vision products and services above their competitors. Specifically, the company s strengths are based on its timely ‘glasses in one-hour service, the broad range of brand selection and the great customer experience in their stores. Clients can, thus, be served within an hour through a lab consultation where a customer can choose eyeglasses that meet their most needs. The firm surpasses competitors through offering the latestRead MoreEvaluation Of A Customer Relation Assignment : Observation Of Three Different Healthcare Service Organizations1324 Words   |  6 PagesThis paper discusses the results from a customer relation assignment which was designed to create knowledge through observation of three different healthcare service organizations. This technique provided ample amounts of information on how different healthcare facilities handled costumer relations. The paper is written in a first person experience and covers the following information such as type of the organization and services provided at each of them. Then the paper will continue to explain theRead MoreEvaluation Of Customer Data Detailing Preferences For An Organization s Products And Services ( Oxofrd University Press )916 Words   |  4 Pagesresearch is the collection and evaluation of customer data detailing preferences for an organization’s products and services (Oxofrd University Press). The information gleamed from a market research study con prove very useful in a business’s decision making processes. It is essential for managers to carry our market research as it can determine an organization’s success. Market research allows managers to become familiar with an industry, its potential customers’ need, and the competitive environmentRead More Service quality of hospitality information system Essay1230 Words   |  5 Pages Service quality of hospitality information system has emerged as an important function under discussion for the hospitality industry in IRAN which has been identified as one of the efficient structures for the organizational performance within the competitive marketplace regarding hospitality information system (lewis 1993) .The service quality of hospitality information system provide equivalent services ,establishing high service quality ,supplement customer satisfaction, and enlarge

Character Analysis of Kino from Steinbecks Novel, The Pearl Essay Example For Students

Character Analysis of Kino from Steinbecks Novel, The Pearl Essay Topic: A. The main character (Kino) in this story is engaged in several struggles and challenges. Which of these struggles and challenges do you think is the most important? Elaborate with examples frm the story. The Pearl, which was written by John Steinbeck, took place in La Paz, Mexico. John Steinbeck began the story by describing the way of living of a pearl driver whose name was Kino. The successful marriage of Kino and his wife, Juana provided them a son, Coyotito. In the beginning of the story, they all lived idyllically, blissful and peaceful even they are not rich. After that, their living was changed to the evil one since Coyotito has been stung by scorpion. Facing to that problem, Kino and Juana tried their best to treat him. First, they thought that problem would be solved; in contrast, both of them face more serious problem that made Kino was engaged in several struggles and challenges were important, but the most one was the point that Kino escaped and traveled to the north. To support that point of view, I have many reasons. First, Kino and his family members travelled with both of fair and guilty. At that point, there was no peace in their lives anymore because Kino killed a person who robbed his pearl. Also his properties, such as canoe was damaged and house was burned, so the one thing he had to do was escaping to a new place, North. Even, he and his family were away from their ld place, they were full of tearness. For example, they walk all nights and rest during the day in the purpose not to let someone find them. Also, they coved their footprints so that they could not be followed easily. If someone found Kino, he might be robbed a pearl or arrested for killing someone. Moreover, Kino did everything to protect his family’s life. Kino last of human gualities when he tried to follow the trackers Kino acted like animals in order to find way to attack the trackers back. For instance, Kino’s body stiffened and he drew down his head and peeked out from under a fallen branch. He also dug little pits with his sandaled toes so that he could leap without warning and his feet would not slip. In addition, Kino had to be violent as animal to protect himself and his family. For example, Kino was uneasy and nervous, he lifted the big knife and felt its edge to attack the trackers. Finally, Kino become a murderer a gain. In the beginning of the story, he was the peaceful man but after that he killed a person to save his life. Now on, Kino acted again by killing three men. This point, Kino was a very difficult condition. He had to protect himself, his life and also Coyotito. It was so hard for him because he was a person with no rifle and had only knife was attacked by three men with a rifle. As a result, three of them were killed by Kino. Unfortunately, he also lost his beloved son, Coyotito even he was so struggle. In conclusion, the ways Kino and his family escaped from La Paz, was the most important of his challenges and struggles. This challenges sounds like a failure but a strong believe that it was a success for him and Juana was Kino realized what he should do to make his life harmful life. At the end, Kino had a great decision to though the pearl back to the sea in order to stop the evil in his family’s life.